Table of Contents
1
Introduction
CenaHost ("we", "us", atau "company") is committed to protecting your privacy. This Privacy Policy explains how your personal information is collected, used, and shared when you use our hosting services at cenahost.id (hereinafter referred to as "Services").
2
Information We Collect
Personal Information
- Full name and contact information (email, phone number)
- Account information (username, encrypted password)
- Payment information (through third-party payment gateway)
- IP address and device information
Technical Information
- Server logs and service usage data
- Browser and operating system information
- Performance data and website statistics
- Cookies and similar tracking technologies
3
How We Use Information
Service Provision
- Manage your hosting account and services
- Process payments and transactions
- Provide technical support
- Monitor server performance
Communication
- Send important service notifications
- Provide security updates
- Respond to questions and requests
- Send newsletters (with consent)
Security
- Prevent fraud and abuse
- Protect our infrastructure
- Comply with legal requirements
- Investigate suspicious activities
Service Improvement
- Analyze service usage
- Develop new features
- Improve user experience
- Research and development
4
Information Sharing
Key Principle: We DO NOT sell, rent, or trade your personal information to third parties.
We only share your information in the following situations:
- Third-Party Service Providers: With trusted partners who support our operations (payment gateway, CDN, monitoring)
- Legal Requirements: When required by law or to protect our rights
- Your Consent: With your explicit consent
5
Data Security
Encryption
SSL/TLS for data transmission and database encryption.
Secure Servers
Infrastructure with high security standards and periodic audits.
Restricted Access
Strict access control and monitoring of internal activities.
6
Your Rights
- Access your personal data
- Update inaccurate information
- Delete your account and data
- Download your data (portability)
- Object to certain processing
- Ask privacy-related questions
8
Policy Changes
We may update this Privacy Policy from time to time. Changes will be notified via email or notices on our website. Continued use of the services after changes indicates your acceptance of the updated policy.
9
Contact Us
Contact Information
- Email: privacy@cenahost.id
- WhatsApp: +62-851-6009-1863
Response Time
- Security priority: within 24 hours
- General requests: max. 72 working hours
For privacy-related requests, please contact us via the email or WhatsApp listed in the Support section.